Hi Leonardo,

It's better late than never, please accept our deepest apologies.

We’re truly sorry to hear that you never received your order and that your messages went unanswered. That’s not the experience we want for our customers. We’ll make this right immediately, please contact us, so we can confirm your order details and either resend the product or issue a full refund.

I tried to call you but I understand that you are busy, I also left a voicemail.

Thank you for your patience, and we appreciate you giving us the chance to correct this.

Best regards,
69TOOLZ Customer Support

Hi Leonardo,

It's better late than never, please accept our deepest apologies.

We’re truly sorry to hear that you never received your order and that your messages went unanswered. That’s not the experience we want for our customers. We’ll make this right immediately, please contact us, so we can confirm your order details and either resend the product or issue a full refund.

I tried to call you but I understand that you are busy, I also left a voicemail.

Thank you for your patience, and we appreciate you giving us the chance to correct this.

Best regards,
69TOOLZ Customer Support

Hi Leonardo,

It's better late than never, please accept our deepest apologies.

We’re truly sorry to hear that you never received your order and that your messages went unanswered. That’s not the experience we want for our customers. We’ll make this right immediately, please contact us, so we can confirm your order details and either resend the product or issue a full refund.

I tried to call you but I understand that you are busy, I also left a voicemail.

Thank you for your patience, and we appreciate you giving us the chance to correct this.

Best regards,
69TOOLZ Customer Support